TERMS AND CONDITIONS OF SALE

ORDER PLACEMENT AND CONDITIONS OF SALE

The purpose of this website is to offer multi-brand products crafted by Latin American designers and artisans.

By placing an order, you state your intention to purchase the items included in said order in accordance with these Terms and Conditions.

And Everybody Said reserves the right, at its sole discretion and without obligation to provide compensation of any kind, to decline orders, including abnormal orders, orders suspected of not being made in good faith, or orders that may presumably be fraudulent.

PAYMENT METHODS, PRICES, TAXES, AND DISCOUNT CODES

Once you have filled out the checkout form, you must proceed to pay for your order using one of the payment methods available on the website.

Upon completing payment, you will receive a purchase receipt as order confirmation both on-screen and via the email address provided in your order form. This receipt includes: your order number, a summary of the items purchased, and the shipping address. The execution of the contract takes place at the moment you receive this confirmation, which serves as your proof of purchase.

If a payment issue occurs during checkout, you will receive an automated error message, and your order will not be processed until the payment is successfully completed.

All product prices listed on the website are expressed in Euros (€) and include applicable taxes. Shipping and handling fees are also expressed in Euros (€), with final total amounts detailed at checkout. The price charged for a product will be the price in effect at the time the order is placed and will be reflected on your purchase receipt. And Everybody Said reserves the right to modify prices at any time without prior notice. Price adjustments will only apply to orders placed after such changes take effect.

All displayed prices are final prices, explicitly including Value Added Tax (VAT) or other applicable taxes in Spain, but excluding shipping and handling fees unless otherwise stated. Shipping, handling charges, and their corresponding VAT or applicable taxes will be displayed during checkout and reflected on your purchase receipt once the order is finalized.

Orders shipped outside the European Union: Prices do not include customs duties, taxes, or clearance fees that may apply upon importation according to local laws and regulations. These charges must be paid directly to the relevant customs authorities upon delivery. And Everybody Said has no control over these amounts; any additional charges incurred for customs clearance remain the customer’s responsibility. Customs policies vary significantly by country, so we recommend contacting your local customs office for further information.

From time to time, And Everybody Said may offer promotional discount codes. Discount codes may only be applied according to the specific instructions provided by And Everybody Said and cannot be combined; only one discount code may be used per order. Discount codes may not be compatible with certain promotional offers or specific collections.

PRODUCT DELIVERY

• For shipments within Mainland Spain: Estimated delivery time is 3–5 business days after placing the order. If you do not receive your order within this timeframe, you have the right to request delivery within a reasonable extended period. If delivery is not fulfilled within that new timeframe, you may terminate the contract and receive a full refund of all amounts paid. The delivery timeframe begins upon receipt of your purchase receipt, unless you explicitly request delivery on a later date.

• For shipments outside Mainland Spain (including the Balearic Islands, Canary Islands, Ceuta, and Melilla): Estimated delivery times vary depending on the destination. We recommend tracking your shipment online using the tracking number provided via email (where applicable) through the carrier’s website. And Everybody Said reserves the right to decline orders requiring a strict delivery date if fulfilling that delivery deadline is not feasible.

And Everybody Said shall not be held liable for delays or failure to meet scheduled delivery dates when such delays or failures stem from circumstances beyond our reasonable control, in accordance with applicable laws and general legal principles.

If you are unavailable at the shipping address at the time of delivery, the carrier will attempt delivery 1 (one) additional time. If delivery remains unsuccessful, the package will be held at their nearest facility for collection within the next 7 (seven) calendar days. If you anticipate any delivery issues, please write to us at hello@andeverybodysaid.com, and we will do our best to arrange a delivery solution suited to your needs.

Please inspect your delivered package and items within 14 (fourteen) days of receipt to ensure everything is in good condition and all items are included. If any item does not match your order, or if your package arrives incomplete or damaged during transit, please contact customer support at hello@andeverybodysaid.com for assistance.

Delivery Failures & Returned Packages:

• If you intentionally, willfully, or unreasonably evade or delay package delivery after notification of a delivery attempt, or if you provide an incorrect address resulting in a failed delivery, the parcel will be returned to And Everybody Said.

• If a package remains undelivered 7 (seven) calendar days following a delivery attempt and is consequently returned to us, we reserve the right to cancel the contract and refund the purchase amount, minus initial shipping fees and return costs incurred.

AVAILABILITY OF PRODUCTS AND SERVICES

All items on our website are produced in limited quantities, so stock shortages in specific variants or sizes may occasionally occur.

We do not guarantee the continuous availability of any product or service listed on the website. We reserve the right, without liability or prior notice, to modify, suspend, or discontinue the availability of any item or service.

PRODUCTION DETAILS

Each piece is individually crafted in independent workshops across various Latin American countries. As a result, subtle natural variations or minor aesthetic nuances may be present; these are inherent characteristics of handcrafted work and do not constitute product defects.

While we maintain meticulous quality standards and care for every detail, certain variations naturally occur within artisanal production.

RETURNS AND RIGHT OF WITHDRAWAL

Please note that we only process returns and refunds for items purchased directly on our website or in person at our Madrid showroom.

A. Returns Due to Manufacturing Defects

You may return any item that presents a manufacturing defect. Given the nature of our products, you have 14 days from the date of receipt to notify And Everybody Said of any defect or non-conformity. Claims made after this period will not be eligible for defective return coverage.

Returns for defective items carry no additional cost to you.

To initiate a defective item return, contact us within the 14-day window at hello@andeverybodysaid.com. Please include your order confirmation, a detailed description of the issue, and clear photographs showing the defect.

Upon reviewing your claim, And Everybody Said will notify you within 3–5 business days whether the return is approved. If approved, we will provide instructions for collection or shipping of the defective item.

Returned items must be unworn, undamaged, and complete with all original packaging, tags, documentation, and accessories. Failure to return items in their original condition may result in the refusal of the return.

Once the returned item is received and inspected, And Everybody Said will offer a replacement with an identical item, unless this option is objectively impossible or disproportionate.

If a replacement is unavailable due to stock limitations, you may choose to terminate the contract (receiving a full refund) or select an alternative item of equal value.

Replacement items will be shipped within 3–5 business days of confirming the replacement choice. Replacements, exchanges, or contract cancellations due to verified defects carry no extra cost to you.

If you choose to cancel the contract, And Everybody Said will refund all payments made for the defective item (excluding original shipping costs) within 14 (fourteen) calendar days of cancellation. Refunds will be processed using the original payment method.

B. Right of Withdrawal (Standard Returns)

If you are not entirely satisfied with your purchase, you may exercise your right of withdrawal in accordance with Consumer Protection Laws. You have 14 (fourteen) calendar days from the date of delivery to return your entire order or individual items.

To request a return, write to hello@andeverybodysaid.com stating the item(s) you wish to return, the reason for return, and your order confirmation details. We will reply with return instructions.

Return shipping fees (e.g., courier or postal charges) are the sole responsibility of the customer, whether returning a full order or partial items.

And Everybody Said is not responsible for your chosen courier service. We strongly recommend choosing a tracked shipping service and retaining proof of delivery showing that the package reached our office/warehouse.

Items must be returned unworn, unwashed, free of perfume/scents, and with all original tags attached, in their original packaging and condition. If items are returned damaged, worn, or without tags, And Everybody Said reserves the right to apply a depreciation fee or decline the return.

Upon receiving and inspecting your return to confirm it meets our conditions, And Everybody Said will issue a refund within 14 (fourteen) calendar days. The refund will cover the cost of the returned items (excluding initial shipping fees) and will be processed via your original payment method.

Exceptions to the Right of Withdrawal: The right of withdrawal does not apply to:

• Custom-made, tailored, or personalized items.

• Sealed intimate apparel/underwear that has been unsealed after delivery due to hygiene and health protection reasons.

If you have questions regarding a custom piece, please do reach out. Ensuring you have a positive experience before, during, and after your purchase is always our priority.